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Warranty Info

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MANUFACTURERS TERMS OF WARRANTY UPHOLSTERED FURNITURE:

Upholstered Furniture is warranted under conditions of normal usage for one year from date of purchase, excluding fabrics. This limited warranty covers manufacturers’ defects and does not apply to abuse, misuse, unreasonable wear and tear or damage due to moving products after original delivery. It applies only to original purchaser and starts from date of purchase. Fading is normal and not considered a defect. 

WOOD FURNITURE

Wood Furniture is warranted under conditions of normal usage for one year from date of purchase. This limited warranty covers manufacturers’ defects and does not apply to abuse, misuse, unreasonable wear and tear or damage due to moving products after original delivery. It applies only to original purchaser and starts from date of purchase. Nicks and scratches must be reported at time of pick up or delivery. 

RECLINING FURNITURE:

Reclining mechanisms carry a 1 Year Limited Warranty. This limited warranty covers manufacturers’ defects and does not apply to abuse, misuse, unreasonable wear and tear or damage due to moving products after original delivery. It applies only to original purchaser and starts from the date purchase.

BEDROOM, DINING ROOM, OCCASIONAL TABLES:

Construction is guaranteed against breaking, warping, or splitting from normal household use for one year from date of purchase. 

TABLES, LIGHTING, RUGS & ACCESSORIES

30 days on defective components or workmanship. Customers must bring all defective items to store. 

ITEMS SOLD "AS IS" or "FLOOR SAMPLE" or “CLEARANCE”

Cannot be exchanged, repaired, or returned. 

MATTRESS SETS

Most mattresses and foundations are guaranteed for one year from date of purchase against defects in material or workmanship. Mattress Sets come with a Non Pro Rated warranty and a Pro-Rated Warranty from the manufacturers that will be extended to our customers. 

SPECIAL ORDERS

There will be no cancellation accepted on Special Orders. Because this merchandise is ordered according to your exact instruction, and may not be right for other customers, Dream Décor will retain the deposit to cover our expenses in arranging for the manufacture and shipment of the merchandise if you do not accept delivery of the same. We will attempt to estimate the date of arrival of your order, however, we cannot be held responsible for delays due to items out of stock and various manufacturing and shipping problems beyond our control. 

LABOR CHARGES & SERVICE CALLS

We will pay the labor charges to repair or replace defective parts at no cost to the original purchaser for one year from purchase date. After the initial year, the purchaser will be responsible for labor charges to make the repair, except in those cases where a manufacturer's warranty includes labor to perform the repair. Labor rates are from $60 to $89 an Hour.

TRANSPORTATION CHARGES

Items that are outside our regularly scheduled delivery and shipping areas must be returned to Dream Decor for warranty service, or transportation charges will apply to the repair. If you picked up your items instead of having it delivered by Dream Decor, then you will need to arrange transportation for the items.

FACTS YOU SHOULD KNOW

There may be a variance in color in wood finishes, upholstery, drapery fabrics, carpeting, and marble which is beyond our control. Velvets will shade and cushions can wrinkle. We will make every reasonable effort to insure satisfaction. After a period of one year from date of delivery, our service department will gladly order parts and make repairs as required, subject, of course, to availability. Charges for parts and service will be billed to the owner at the prevailing rate. Warranty coverage applies to factory defects only. However, it does not apply to damages and deficiencies arising from the consumers’ normal household use. Please call customer service for details.